Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@helloquality.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@helloquality.co.za.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, (such as special orders or personalized items), We also do not accept returns on sale items or gift cards.
Exchanges We allow exchanges for other items of the same value, Gift Cards or store credit.
Refunds
Refunds are made available only when an item is bought online and not dispatched, this will be made between 3-6 working days. If a Purchaser Cancels an Order after making a Credit/Debit Card Payment Or if a Discount needs to be applied after a Website Processing Error (Which will be investigated fairly) Partially why a Refund takes 3-6 working days are to ensure a true reflection of funds/payment at our Bank before we reimburse the Purchaser.
How To Measure For Custom Boots
Please click below to access CUSTOM BOOTS MEASURING GUIDE  & CUSTOM BOOTS ORDER FORM.
Hello Quality Equestrian is proud to offer the service of made to measure horse riding boots in South Africa, the boots are handcrafted in your own measurements, colour and style of preference.Â
CUSTOM ORDER PROCESS
Ordering a pair of custom boots should not be a pain, but rather it should be a pleasure. For a quick quote, please measure your leg length & calf size, then jump on your favorite style boot to send a quote request.
It takes on average 6 - 8 weeks for made to measure riding boots, please contact us on 078 867 7666 for any urgent orders.
How to measure for properly fitting riding boots
To help you measure for your custom boots, we have created a self measuring guideline, with simple steps you can follow to ensure a great fit. Please follow the simple guidelines, make sure you get help measuring to ensure a degree of accuracy, then fill your details in the order form and send to: info@helloquality.co.za. From there we will process your order and start the manufacturing process.
