Shipping & Returns Policy


We are dependent on you, the customer, measuring accurately for your custom boot order. The boots will be made to your specifications. For online orders, Please type in your measurements and details in the order form provided and double check for any errors, for phone equiries – an order form will be mailed to you to fill in your details and measurements.

We are not responsible for errors in the measurements provided by the customer – RETURN on custom boots is at client's expense. In the unlikely event that the error was on HQ's part, we will make appropriate corrections. Please call us and we will advise you on the return procedures in this instance.

NB: No cash refunds on made to measure items!

We offer delivery service nationwide on all our made to measure riding boots. Our courier partner “The Courier Guy” handles all our pick up and drop off services.